Privacy Policy

Last updated: February 17, 2026

1. Who we are

This Privacy Policy explains how Thermal Charcoal (a Social Smoke brand) collects, uses, and shares information about you when you visit our website or interact with us for wholesale inquiries.

2. Information we collect

• Information you provide: Name, email, business details, and phone numbers submitted via contact or wholesale forms.
• Automatic data: IP address, browser type, device type, pages viewed, and timestamps.
• Cookies: Small files used to remember settings and improve website performance.

3. How we use information

• To facilitate wholesale orders, shipping, and logistics.
• To communicate with you about inventory updates, product specs, and support.
• To monitor website performance, prevent fraud, and ensure security.

4. Cookies and analytics

We may use cookies and analytics tools to understand site usage. You can control cookies in your browser settings at any time.

5. Communications

If you submit a wholesale inquiry, we may contact you regarding your request. You can opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

6. Sharing of information

We do not sell personal information. We may share information with logistics partners (freight/shipping) to fulfill orders, or when required by law.

7. Data retention

We retain business and personal information only as long as necessary for the purposes described in this policy, or as required by tax and business regulations.

8. Your rights

Depending on your region, you may have rights to access, correct, delete, or restrict the use of your personal information. Please contact us to exercise these rights.

9. International transfers

As a global business, your information may be transferred to and processed in countries other than your own. We take steps to protect your information consistent with this policy.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission over the internet is 100% secure.

11. Minors

This website is intended for business professionals and adults. We do not knowingly collect information from children under the age of 18.

12. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

13. Contact

Questions or data requests: Contact Us