Terms and Conditions

Last updated: February 17, 2026

1. Agreement to terms

By accessing or using the Thermal Charcoal website, you agree to these Terms and Conditions. If you do not agree, do not use the site.

2. Business Use

This site is intended for commercial and business use regarding the wholesale purchase of charcoal products. By using the site, you represent that you are of legal age in your jurisdiction.

3. Products and Orders

We may change product specifications, packaging, pricing, and availability at any time without notice. All wholesale orders are subject to acceptance, and we reserve the right to limit quantities or refuse service.

4. Pricing and Payment

Prices displayed or quoted are before applicable taxes, duties, or freight unless otherwise noted. You agree to pay all amounts due for your order according to the invoice terms provided.

5. Shipping and Risk of Loss

Risk of loss passes to the buyer upon delivery to the carrier (FOB Origin or as specified in your invoice). Delivery dates are estimates and not guarantees.

6. Returns and Quality

Wholesale returns are generally not accepted unless the product is defective or damaged upon arrival. Claims must be reported within the timeframe specified in your purchase agreement.

7. Account Security

If you are provided with a wholesale portal login, you are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.

8. Acceptable Use

You agree not to misuse the site, including attempting to access unauthorized data, interfering with site operations, or violating applicable laws.

9. Intellectual Property

All content, logos, and trademarks on this site are owned by Thermal Charcoal or its licensors. You may not use our brand assets without express written permission.

10. Third-Party Links

We may link to third-party sites (such as logistics partners). We are not responsible for their content or privacy practices.

11. Disclaimer of Warranties

The site and content are provided "as is" without warranties of any kind, express or implied.

12. Limitation of Liability

To the fullest extent permitted by law, Thermal Charcoal shall not be liable for indirect, incidental, or consequential damages arising from your use of the site or products.

13. Indemnification

You agree to indemnify and hold us harmless from claims arising out of your use of the site or violation of these terms.

14. Governing Law

These terms are governed by the laws of the jurisdiction where our company is established (Texas, USA), without regard to conflict of law provisions.

15. Changes

We may update these terms from time to time. Continued use of the site constitutes acceptance of the updated terms.

16. Contact

Questions: Contact Us